The Role of Artificial Intelligence in Developing Reference Services at the IAIN Curup Library

Abstract

Digital transformation in the Islamic Religious College (PTKI) environment encourages libraries to continue to innovate, including in the development of reference services. Artificial Intelligence (AI) is one of the potential technologies to improve the effectiveness and efficiency of these services. This study aims to examine the role of AI in reference services at the IAIN Curup Library and identify its benefits, challenges, and development strategies. Using a descriptive qualitative approach, data were collected through in-depth interviews, observations, and documentation of librarians and students as service users. Initial results show that the use of AI at the IAIN Curup Library is still limited to semi-automatic systems such as OPAC, online search guidance, use of reference management and digital short message services, but has opened up opportunities for the development of chatbot-based services and intelligent recommendation systems. Students show enthusiasm for easy access to information, but still face various digital literacy obstacles. On the other hand, librarians face challenges in terms of limited technological competence and the absence of institutional policies that support optimal AI integration. This study recommends the need for a roadmap for the development of AI-based reference services, technical training for librarians, and collaboration between units on campus to strengthen the library's digital transformation. With a gradual and contextual approach, AI is believed to be able to strengthen the role of librarians as information facilitators in the technological era.